Hi, I’m Gianluca or “GC” for short… Enterprise CX and transformation leader with 14+ years in digital, 6+ years in senior leadership, operating across complex, regulated environments and high-growth organisations.

With a reputation for making complexity actionable, aligning strategy to delivery, and driving measurable customer and business outcomes through data, AI, insight, and empathetic leadership, Gianluca has become one of industry’s trusted advisors across a spectrum of stakeholders and high-stakes clientele.

$MM+ accounts shaped

and scaled through CX-led strategy, governance and delivery from initial engagements to multi-year partnerships.

Multi-year platforms delivered

across banking, health and sport from strategy through to governance, adoption and measurable outcomes.

End-to-end journeys owned

across digital and non-digital channels including high-value business customers, retail customers and vulnerable cohorts.

100+ practitioners enabled

through organisation-wide CX, system-thinking and delivery uplift driving consistency, adoption and execution at scale.

40+ senior stakeholders aligned

in high-pressure, public-facing and regulated environments - enterprise banking, national sport, health.

Complex initiatives led from ambiguity to execution

Aligning strategy, operating models and delivery under regulatory and commercial constraints.

My Purpose

To drive meaningful business and customer impact by shaping intelligent, human-centred experiences at the intersection of AI, design, and digital transformation.

Leveraging a T Shaped skillset

In this ever-growing landscape of the design industry, the gap between things like AI and Product Design are shortening.